Refund and Returns Policy
Last updated August 24, 2022
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund, store credit, or an exchange. Please see below for more
information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
To return an item, please email customer service at to
obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the
following address:
60 Al-Khalifa Al-Moamoon Street, El Atbaa Building (Queen Center Mall) – Store No.
23 – Roxy – Heliopolis
Attn: Returns
60 Al-Khalifa Al-Moamoon Street, El Atbaa Building (Queen Center Mall) – Store No.
23 –
Cairo, Roxy – Heliopolis __________
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least fourteen (14) days from the receipt of
your item to process your return or exchange. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We
will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● CD Gaming
● Gift cards
● Downloadable software products
● CD, DVD,
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.

Please Note
● Sale items are FINAL SALE and cannot be returned.
● To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.
If you have any questions concerning our return policy, please contact us at:
(+2) 01091575848